Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping, Payments, Returns


Dispatch is usually on the first working day after receipt of order and payment as post-parcel , <2 kg as registered mail. In Greece we send by courier-company. Payment on delivery is not possible.
If ordered goods are not available, you will be notified by e-mail or phone regarding the delivery time. If you agree with the new delivery date, the order remains active. In no case your credit card will be charged if products are not available. Refunds will be send back to buyers-bank-account or PayPal-account.

Our company assumes no responsibility for delays or damage incurred during shipment. Please check at recieving of goods completeness and integrity, - in the presence of the delivering employee of the courier service - so that in case of damage you are able to require from the postal service your legal compensation.
Returns are not accepted if they are damaged, incomplete or not duly arrive in the original packaging to us.

If you wish to cancel your order for any reason, this must be done in any case before your payment and before we ship products.

After payment please send us a copy of your receipt of payment by e-mail including your name and the date of order.

After recieving payment we will send goods to our costumers.

Webbanking or money order
Alpha Bank Greece Branch Tinos       ΑΙCΗΕR ΒΕRΝΗΑRD ΚΑRL     GR1101406040604002002008652        CRBAGRAA

Please only use the IBAN account number to avoid high bank charges!
After payment send us a copy of your receipt of payment by e-mail always with your name date of order.

Prices are in EURO (€), ex works incl. taxes, measures in cm, colors do not always correspond to screen-colors.
Any change of content catalog possible.Die prices apply to purchases in our online store and not at the office of the company.

In all legal disputes which may arise from transactions with Tinos Ceramics is the court in Ermoupolis / Syros responsible.